Delivery & returns

Delivery options Price Delivery aim
FREE UK Standard Tracked Delivery FREE – Orders over £50 3-5 working days aim
UK Standard Tracked Delivery £4.90 2-5 working days aim
UK First Class Tracked Delivery £5.90 1-2 working days aim
UK First Class Tracked Delivery FREE – Orders over £100 1-2 working days aim
Priority Delivery £8.50 Next Working Day Aim (please note: personalised orders may take an extra day during busy holiday periods)
Europe Delivery FREE – Orders over £200 Up to 10 working days aim
Europe Delivery £15 – Orders below £200 Up to 10 working days aim
International Delivery FREE – Orders over £250 Up to 10 working days aim
International Delivery £15 – Orders below £250 Up to 10 working days aim
Christmas Delivery Dates

Please note that during the busy Christmas period, deliveries can take longer than expected. We thank you for your patience during one of our busiest times of the year.

All orders placed after 22nd will be handmade and shipped from the 29th December.

Last orders:

15th December – 2nd Class Royal Mail
18th December – 1st Class Royal Mail
21st December – Priority Delivery
18th December – Local Collection

For all personalised orders, please make sure you order before 12th December. This gives us enough time to make your personalised jewellery gifts and ship them in time for Christmas! Please note, any personalised orders placed after the 12th December will not be handmade and shipped before Christmas.

Dispatch

You will receive an email advising you of when your order has been dispatched (please check your ‘junk’ mail folder if you don’t receive this). We usually aim to dispatch orders within 48 hours (working days only). We make lots of our jewellery to order so please allow up to 3 working days for your items to be dispatched. All orders will be shipped via Royal Mail, and will need signing for when being delivered.

Deliveries will be made between 9-5 Monday – Friday and must be signed for.

What happens if I am not home when they deliver?

If you or no one else is not at home to collect your parcel, you should receive a card notifying you of your missed delivery. The parcel will be sent to your local Royal Mail collection office.

If you have ordered Next Day Delivery, but missed the delivery, then you will receive a card with details of how to re-arrange delivery.

Returns

TOMM Jewellery promise to refund any items you are not completely happy with, provided they are returned to us in a saleable condition within 14 Days of receipt. All refunds will be credited back to your original method of payment. All Returns must be shipped in original packaging. Customer will be responsible for cost of return, must be returned by a tracked shipping method. Please contact info@tommjewellery.com for more information on how to return an item.

  • Send an email to info@tommjewellery.com and we will inform you on how to return your item.
  • You can return your item within 14 days of purchase.
  • We don’t offer pre-paid returns, so the customer is responsible for the payment of postage for the returned item.
  • All jewellery is refundable except earrings due to hygiene reasons.
  • Only products returned in perfect condition and in their original packaging will be refunded. Refunds will be processed within 2 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account.
  • If an item arrives damaged or faulty, we will require photographic evidence within 1 week of receiving the product. Please provide photographic evidence to info@tommjewellery.com
  • If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.