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- Description
- Reviews
- Jewellery Care
- Returns
- Warranty
Looking for something a little more personal? Then our Charm Add On service is the perfect option, add an extra initial or birthstone to your TOMM piece here!
*Price is per initial/charm - for multiple, please add the amount you would like to your basket. As stated in our returns policy, personalised pieces are non-refundable.
Simply get in touch with us at info@tommjewellery.com for further information, as this must have been agreed with us via email before purchasing.
Please note: you must leave a note at checkout stating your initial/charm choice and which bracelet you would like it on if you have more than one bracelet in your basket. The initial charm add on service is currently only available for 925 sterling silver bracelets.
All of our pieces are lovingly created using 925 Sterling Silver, Gold Plating, Rose Gold Plating & Semi-Precious Stones. These stones are natural and therefore from time to time may vary in size, tone and finish, making every piece unique from another.
In order to protect your jewellery, we recommend that your TOMM Jewellery piece should avoid contact with water, perfume, false tan, lotions, and other chemicals. Please handle with care and gently clean the silver with a polishing cloth regularly. For more help and advice on how to clean your jewellery, please see our Jewellery Care Guide.
TOMM Jewellery promise to refund items that you are not completely happy with, or exchange them for an alternate size, provided they are returned to us unworn and in the original packaging within 14 days of receipt.
Please note: Earrings, jewellery making kits, custom pieces and personalised jewellery cannot be returned or exchanged.
Please see our Returns & Exchanges page for more information on this.
Each TOMM Jewellery piece comes with a 6-month warranty, giving you peace of mind that should you come across any faults with your jewellery, we will repair or replace these for you free of charge. We will just require sufficient photographic evidence of the fault, along with your order number.
Please note, the warranty does not cover for lost or stolen items, cleaning or any accidental damage. For any accidental damage/breakage, please get in touch with us at info@tommjewellery.com where we can then assess whether it is repairable for a small fee.
All of our jewellery comes presented in our beautiful signature pink TOMM Jewellery gift boxes. Choose to add a handwritten note at checkout for the ultimate final touch. We'll also include a jewellery care card in your order and a little thank you note too. Gifting a loved one has never been so easy!
At TOMM we believe everybody deserves to feel beautiful no matter their shape, size or style. That's why our jewellery can be made to fit you, not the other way round. Drop us an email today and we'll be more than happy to help you find your perfect size.